Feedback & Complaints

We would like you to tell us what you think about the service we provide at this pharmacy.

If you have any comments, suggestions or complaints please speak to a member of staff.

We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.

We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.

If you would like to make a complaint, please contact our Complaints Manager, Mike Barbour directly at the following contact details:

Tel: 01832 270828

Email: mike.barbour@wringtons.co.uk

You may also complain or give feedback to the local ICB:

NHS Suffolk and North East Essex Integrated Care Board
Aspen House
Stephenson Road
Severalls Business Park
Colchester
CO4 9QR

If you are making a complaint, please state: ‘For the attention of the complaints team’ in the subject line.

If you’re not happy with your complaint outcome, you can contact the Parliamentary and Health Service Ombudsman (PHSO)

Telephone: 0345 015 4033 or via their website at:

Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.